1. Detailed description of goods and/or services
Conserv Group (Pty) Ltd is a business in the Travel & Tourism industry that provides bespoke, high end Chartered and Private Guided Safaris into Southern and Eastern Africa.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking confirmation voucher.
3. Return and Refunds policy
The provision of goods and services by Conserv Group (Pty) Ltd is subject to availability. In cases of unavailability, Conserv Group (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a minimum 10 % administration fee and will be subject to the below conditions.
Cancellation fees are levied when guests cancel confirmed reservations. The costs of the cancellation fees will escalate the closer the guest/s cancels to their confirmed departure date.
Period before departure when we receive your written cancellation
Cancellation charge per person cancelling
More than 90 days
Between 61 and 90 days
Between 31 and 60 days
30 days or less
Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), and will only be effective upon written acknowledgement by Conserv Group (Pty) Ltd of the receipt of the notification of cancellation.
Should a guest/s fail to arrive or any cancellations are made after the departure date, Conserv Group (Pty) Ltd will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Conserv Group (Pty) Ltd because of such cancellation, including but not limited to cancellations due to ill health or injury).
Conserv Group (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here.
5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Conserv Group (Pty) Ltd bank account, the details of which will be provided on request.
6. Card acquiring and security
Card transactions will be acquired for Conserv Group (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by Conserv Group (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Conserv Group (Pty) Ltd takes responsibility for all aspects relat ing to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and Conserv Group (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Conserv Group (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by Pixel Forest (Pty) Ltd based in South Africa trading as Pixel Forest and with registration number 2018/010485/07 and Michelle Nobelis & Monique Da Conceicao as Directors
13. Conserv Group (Pty) Ltd contact details
Company Physical Address: 155 Jacaranda Road, Kyalami Agricultural Holdings, Midrand, Gauteng, 1685
Telephone: + 27 (0) 82 878 2967