Terms & Conditions

1. Detailed description of goods and/or services 

Conserv Group (Pty) Ltd is a business in the Travel & Tourism industry that provides bespoke, high end Chartered and Private Guided Safaris into Southern and Eastern Africa. 

2. Delivery policy 

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking confirmation voucher. 

3. Return and Refunds policy 

The provision of goods and services by Conserv Group (Pty) Ltd is subject to availability. In cases of unavailability, Conserv Group (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a minimum 10 % administration fee and will be subject to the below conditions. 

Cancellation fees are levied when guests cancel confirmed reservations. The costs of the cancellation fees will escalate the closer the guest/s cancels to their confirmed departure date. 

  1. A 35% non-refundable deposit will be required to confirm a booking, subject to upwards adjustment if required by third party suppliers. 
  2. Full payment is due 45 days prior to arrival, after which cancellation fees will apply as follows: 

 

 Period before departure when we receive your written cancellation 

Cancellation charge per person cancelling 

More than 90 days 

Deposit only 

Between 61 and 90 days 

50% 

Between 31 and 60 days 

75% 

30 days or less 

100% 

 

Any existing bookings that are re-booked will have the revised Terms & Conditions applied as mentioned herein. 

In the event that you cancel a reservation for any reason, such cancellation must be made in writing (this includes booking amendments), and will only be effective upon written acknowledgement by Conserv Group (Pty) Ltd of the receipt of the notification of cancellation. 

Should a guest/s fail to arrive or any cancellations are made after the departure date, Conserv Group (Pty) Ltd will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Conserv Group (Pty) Ltd because of such cancellation, including but not limited to cancellations due to ill health or injury). 

4. Customer Privacy policy 

Conserv Group (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here.

5. Payment options accepted 

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Conserv Group (Pty) Ltd bank account, the details of which will be provided on request. 

6. Card acquiring and security 

Card transactions will be acquired for Conserv Group (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 

7. Customer details separate from card details 

Customer details will be stored by Conserv Group (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za. 

8. Merchant Outlet country and transaction currency 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 

9. Responsibility 

Conserv Group (Pty) Ltd takes responsibility for all aspects relat ing to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

10. Country of domicile 

This website is governed by the laws of South Africa and Conserv Group (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 

11. Variation 

Conserv Group (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

12. Company information 

This website is run by Pixel Forest (Pty) Ltd based in South Africa trading as Pixel Forest and with registration number 2018/010485/07 and Michelle Nobelis & Monique Da Conceicao as Directors

13. Conserv Group (Pty) Ltd contact details 

Company Physical Address: 155 Jacaranda Road, Kyalami Agricultural Holdings, Midrand, Gauteng, 1685 

Email: info@conserv.group 

Telephone: + 27 (0) 82 878 2967 

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